Top Flight Catering Reception & Portering Duties

This module is combining both the front desk reception and the hall porter duties as one module.

We show how important these roles are and how to create a great impression for your guests and also we focus on the demands this part of your business which gives the impression on what people will expect to find from you and your staff.

We will take each student through scenarios where role-play can help to build an understanding of the importance of the reception area.

Front desk/reception
Assist customers on arrival
Deal with communications as part of the reception function
Prepare customer accounts and deal with departures
Give customers a positive impression of yourself and your organisation
Take bookings for rooms and the dining room
Record, store and supply information using a paper-based filing system
Maintain and deal with payments and handling money
Contribute to effective teamwork
Maintain a safe, hygienic and safe secure working environment
Prepare and print documents using a computer
Look at exchanging traveller’s cheques 
Handle mail and book external services
Resolve customer’s problems
Enter, retrieve and print data in a database
Identify and provide local tourism related information and advice.

Portering
Maintain a safe, and secure working environment
Serving hot and cold drinks. Assisting guests to rooms.

Security
Keeping keys. Fire awareness. Locking building and extinguish lights prior to closing building.

Health & Hygiene
Personal hygiene. Maintain a clean and tidy reception area.